Arc browser for the first time. I literally recorded their product onboarding on my phone, because it felt exceptional. Later I came across their culture handbook that basically explained the reason why their browser felt so damn great. “Showing up with a heartfelt intensity” is their key value. That’s it!
That’s what you need to really innovate in an already crowded browser space. That’s what Superhuman probably needed to handcraft a superior email experience for people who’s primary job is to respond to email. That’s what Slack instilled in their culture when they created the first work chat product.
So, as I look forward to the products and experiences that I’ll build next, I’m really looking forward to the part where I’ll be able to dive deeper, go that extra mile and learn what it actually takes to Build the things the right way as well.